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Call Center Officer (Head Office)

Full time @Richard Pieris & Company PLC in Customer Service / Public Relations / Call Center
  • 310 High Level Road, Maharagama, Sri Lanka, 10280 View on Map
  • Apply Before : 21st November 2021
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Job Detail

  • Career Level Officer
  • Experience Fresh
  • Qualifications A/L

Job Description

89 Years of Trust & Stability

Richard Pieris Group is a highly market driven technology oriented diversified conglomerate engaged in a wide spectrum of businesses including Plantations, Retail, manufacturing of Rubber and Plastic based products, Tyre retreading, Construction, Financial and other services. We believe in attracting and retaining the best talent to ensure continuous growth of our business ventures.

The Group is expanding its wings in the Finance Sector and following vacancy exists for individuals who seek long term career at Richard Pieris Finance Ltd as,

CALL CENTER OFFICER (HEAD OFFICE)

Key Responsibilities

  • Get in touch with customers over the phone and remind their arrears in settling installments of respective financial
    facilities, and drive them to pay off the remaining outstanding amounts at earliest possible time
  • Plan effective course of action to recover outstanding payments and negotiate for payoff deadlines or payment plan
  • Ensure meeting monthly call center targets, stipulated by the management
  • Participate for monthly recoveries meetings and present updates and suggestions
  • Record and store customer information for reports generating
  • Attend to customer inquiries as and when required, in timely manner
  • Maintain and update the recovery management system with relevant details of customers and their facilities

Qualifications & Experience Required

  • Minimum of 1-2 year work experience in similar capacity, in a commercial bank/financial institution is preferred.
  • School leavers are encouraged to apply with “Can do” attitude.
  • Should possess an academic record which includes the completion of GCE OL and AL examinations
  • Age below 30 years
  • Excellent communication skills speaking and writing skills in Sinhala and English is a must – Tamil would be a
    definite advantage
  • Good public relation skills and high level of computer literacy
  • Ability to carry out given tasks independently with minimum supervision and perform under pressure

The selected candidate will be compensated in par with the industry standards based on qualifications and experience. A great opportunity to be part of a dynamic and an evolving group of companies await the right candidate.

Please apply with your complete CV along with colour photograph of yourself and the contact details of two non related referees with the position applied for marked on the top left corner of the envelop, or as the subject in your e-mail within 10 days of this advertisement.

Head of Group Human Resources,
RICHARD PIERIS & COMPANY PLC,
310, High Level Road, Navinna, Maharagama.
Email: careers@arpico.com

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