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Client Service Officer

Full time @F B M Group Pvt Ltd in Customer Service / Public Relations / Call Center
  • 69/1 Manning Place, Colombo 06, Colombo, Sri Lanka, 00600 View on Map
  • Apply Before : 31st October 2021
  • Salary: Negotiable
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Job Detail

  • Career Level Officer
  • Experience 1 Year
  • Qualifications Part Qualification

Job Description

We are looking for an enthusiastic, self-motivated, and effective individual to fill a full-time position as a Client Service Officer.

Your key accountability will include but are not limited to:

  • Building and maintaining strong relationships with clients and maximize customer loyalty by providing the best customer service via email and phone
  • Excellent oral and written communication
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Extensive involvement in day-to-day operations and keep positive relationships.
  • Working on the data in Word and Excel
  • Maintain accurate and proficient  cleaning crew database

QUALIFICATIONS:

  • Must have excellent communication and writing skills
  • Strong phone contact handling skills and active listening.
  • High levels of organization, critical thinking, and great attention to detail are a must for this role.
  • Comfortable dealing with stressful situations, complaint handling, and problem-solving.
  • Demonstrate a high level of professionalism and ability to deal with multiple priorities.
  • Excellent computer skills and customer service attitude, with a positive and friendly demeanor.
  • Excellent knowledge of MS Word & Excel
  • Ability to work with limited supervision and in an environment that has a constant interruption.

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