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Contact Center Team Lead (Work from Home)

Full time Lanka Language Hub in Customer Service / Public Relations / Call Center
  • Hill Street, Dehiwala-Mount Lavinia, Sri Lanka, 10350 View on Map
  • Apply Before : 30th June 2021
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Job Detail

  • Career Level Others
  • Experience Less Than 1 Year
  • Qualifications O/L

Job Description

Position Overview:  

Tamil & English-Speaking Contact Center Associate.

Principal Duties and Responsibilities:

  • The Candidate is responsible for handling calls on demand and translating the conversations from Tamil to English.
  • Answer the Call promptly and conduct interpretation in a friendly and professional manner.
  • Relay messages from one language to another accurately, without omissions and additions, and maintaining message content, context, and style as much as possible.
  • Facilitate effective communication between two parties that do not speak the same language by converting one spoken language to another.
  • Remain calm during interpreting sessions in the event that one of the primary speakers is angry or upset, especially in emergency situations.
  • Follow client instructions to ensure client expectations are met with the Limited English-speaking Person (LEP) 

Qualifications

  • Fluency to Speak in Tamil and English is a Must.
  • Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during the call.
  • Ability to read and write Tamil, English & Sinhalese languages – highly preferred.
  • Previous experience working with north American company’s will be an added advantage. 

Technical Requirements:

  • Dedicated mobile phone or computer – Apple iPhone or Android smart phones are acceptable.
  • A Good Internet connection for work related electronic communication.
  • Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer during the shift.
  • Must have access to a quiet space free from background noise or distraction.

Work Hours: Night Shift (6:30pm – 2:30am)

School leavers who speak excellent English & Tamil are encouraged to apply!

If you are interested in learning more about our Interpreting, Translation, subtitling for the TV and Movie industry opportunities, please contact Us & we would be happy to talk with you. Please send your resume through Job Hub.

Required skills

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