Customer Relations Executive – E-Commerce

Full time @Abans Group in Customer Service / Public Relations / Call Center
  • no 498 Galle Road, Colombo 03, Colombo, Sri Lanka, 00300 View on Map
  • Apply Before : 4th November 2021
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Job Detail

  • Career Level Executive
  • Experience 2 Years
  • Qualifications A/L

Job Description

Founded in 1968 by Aban Pestonjee, Abans Group is a leading conglomerate that offers targeted solutions ranging
from real estate and engineering to retail, finance and IT Solutions, which aim to enhance the lives of Sri Lankan

We are looking for a dynamic individual with career aspiration to join with our E Commerce Team.


  • Handling customers’ complaints, orders, inquiries via calls and emails.
  • Making arrangements for product delivery after the confirmation of availability.
  • Handling customers’ refunds, replacements & provide other after-sales services.
  • Arrange quotations on requirements and follow up till completion.
  • Maintain zero complaints on all customer inquiries.
  • AC installation Jobs to be followed up till completion.
  • Coordination with customer care team and Courier teams.


  • Fluency in English and Sinhala and good phone etiquette are absolute musts. (Proficiency in Tamil would be an added advantage).
  • Degree/Professional Qualification from a recognized university/institute will be an added advantage.
  • Ability to work independently with minimum supervision.
  • 2 years of experience in a similar capacity.

If you are confident that you’re the one we are looking for, please email your detailed curriculum vitae indicating the position in subject line to reach us within 7 days of the advertisement to careers@abansgroup.com

The Application deadline closed.

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