Customer Service Agent – (Operations /Gateway Office – Katunayake)

Full time @DHL in Customer Service / Public Relations / Call Center
  • 374 Negombo Rd, Seeduwa, Sri Lanka, 11410 View on Map
  • Apply Before : 8th October 2021
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Job Detail

  • Career Level Officer
  • Experience Fresh
  • Qualifications A/L

Job Description


Today DHL stands as the leading Logistics company of the world. This has been possible due to the people who bring in their talent and professionalism to retain our trademark quality of service. At DHL ,We create the space and opportunity for individuals to develop their personal and professional skills while they take the challenge of making the world smaller and connected.

Job Profile

  • As an Operations Agent you will be responsible for…
    Assist customers with information for the customs clearance process.
  • Update systems and records with shipment clearance status of the clearance process.
  • Co-ordinate with internal contact points and teams in sharing status updates.
  • Assist customers on the documentation needs as required by the Customs Clearance process.
  • Ensure the proper maintenance of records of the shipment movement.
  • You would be a part of the DHL Gateway Clearance Contact Center Team.

Person Profile

  • Excellent skills in spoken communication.
  • Converse ability in English would be an advantages requirement.
  • Have a natural liking to interact with others and co-ordinate activities.
  • Residence in proximity to the above mentioned work location would be advantages.

As being a Great Place to Work, the selected Candidates could look forward to working in a great Organizational Culture with competitive compensation and Exposure to great opportunities of learning.

Please submit your application by clicking the below link and providing necessary details.

Alternatively you may also submit your application to Email : CareersSrilanka@dhl.com


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