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Customer Service Officer – Call Centre

Full time @Union Assurance PLC in Customer Service / Public Relations / Call Center
  • 20 St Michaels Rd, Colombo, Sri Lanka, 00300 View on Map
  • Apply Before : 31st August 2021
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Job Detail

  • Career Level Officer
  • Experience Fresh
  • Qualifications A/L

Job Description

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Union Assurance is a leading corporate and the fastest growing entity in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka’s largest listed conglomerates. For the 9th year, the company has received the GPTW certification as a ‘Best Employer Brand,’ and in 2020 was awarded the ‘Global Employer Brand’ by the World HRD Congress.

The Job:

The successful candidate is expected to carryout the duties in the life contact center handling all internal and customer queries specially related to life insurance products mainly via telephone. You may also require to enter data to the system in related to the contact center functions.

Person to be successful in this role you would need to possess the following:

  • 3 Passes in G.C.E. A/Ls or any Diploma certificate from a recognised institute.
  • Working experience in call center/tele marketing will an added advantage.
  • Computer literacy.
  • Willingness and ability to work on Shift basis.
  • Voice clarity & courtesy and listening skills with service oriented mindset.
  • A team player with dynamic personality and positive attitude.
  • Good Communication skills in English and Sinhala/Tamil languages. (Trilingual ability will be rewarded).

Job Responsibilities

Ensure collection of Premiums from I* Policy Based assigned monthly, activation of direct payment methods for the customer base, Welcome the new policy holders of Union Assurance to the Organization via Telephone and accomplish all assigned duties and responsibilities to support the achievement of Departments Objective while maintaining the set Service Standards of the Organization / Division.

Person Specifications

The ideal candidate can look forward to a rewarding career coupled with advanced training opportunities and an attractive remuneration package. Applicants who are interested are encouraged to apply on or before 31st August 2021

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