Career Level Officer
Experience Less Than 1 Year
Customer Service Officer
Business Development- Mobile Payments
- Daily monitoring of customer complaints & NPS for Digital Services products.
- Analysing the complaints & NPS along with raw data to identify RCA and escalate to relevant stakeholders.
- Monitor SLA breached complaints and find out RCA for the breach.
- Calling customer to identify the complaints, reasons on NPS detractors for further insight while preparing reports on feedback.
- Following up with internal stakeholders on pending issues.
- Monitoring customer journey issues and highlights to management and work with stakeholders for resolution.
- Collating information for customer experience & technical meetings.
- Timely execution of additional responsibilities assigned by supervisor
- Advance Level / Certificate / Diploma in Management, Marketing or equal qualification
- Should have excellent communication skills and computer literacy
- Minimum of 1 year experience in customer service
If you think you are the right fit for the job, please visit our website www.dialog.lk/careers and click on the “Apply Now” button.
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Application ends in 9d 9h 26min