Customer Service Officer

Full time @Dialog in Customer Service / Public Relations / Call Center
  • 57 Srimath Anagarika Dharmapala Mawatha, Colombo, Sri Lanka, 00300 View on Map
  • Apply Before : 30th September 2021
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Job Detail

  • Career Level Officer
  • Experience Less Than 1 Year
  • Qualifications A/L

Job Description

Customer Service Officer

Business Development- Mobile Payments

The Job

  • Daily monitoring of customer complaints & NPS for Digital Services products.
  • Analysing the complaints & NPS along with raw data to identify RCA and escalate to relevant stakeholders.
  • Monitor SLA breached complaints and find out RCA for the breach.
  • Calling customer to identify the complaints, reasons on NPS detractors for further insight while preparing reports on feedback.
  • Following up with internal stakeholders on pending issues.
  • Monitoring customer journey issues and highlights to management and work with stakeholders for resolution.
  • Collating information for customer experience & technical meetings.
  • Timely execution of additional responsibilities assigned by supervisor

The Person

  • Advance Level / Certificate / Diploma in Management, Marketing or equal qualification
  • Should have excellent communication skills and computer literacy
  • Minimum of 1 year experience in customer service

If you think you are the right fit for the job, please visit our website www.dialog.lk/careers and click on the “Apply Now” button.

Like us at www.facebook.com/Careers At Dialog

Application ends in 9d 9h 26min

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