Customer Support Officer – Contact Center

Full time Singer (Sri Lanka) PLC in Customer Service / Public Relations / Call Center
  • Singer Sri Lanka, Havelock Road, Colombo, Sri Lanka, 00500 View on Map
  • Post Date : 6th April 2021
  • Apply Before : 20th April 2021
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Job Detail

  • Career Level Officer
  • Experience Less Than 1 Year
  • Qualifications A/L

Job Description

SINGER is the most prevalent, popular and renowned brand in the country. The company made available a diversified portfolio of products and services to people from all walks of fife and across every social segment The company strives to add increased value to their customers through their comprehensive multi-channel retail store network and business locations. Visit our website on www singers!. com to explore more about our company.


Job Purpose

The position holder will be responsible to ensure customer inquiries received via direct and indirect channels to assisted and handled end to end to achieve high customer satisfaction levels.

Job Profile

  • Follow the telephone etiquettes and guidelines given by the business when handling customer inquiries at all times
  • Timely escalation of customer complaints and inquiries to respective divisions/personnel
  • Maintain a high knowledge of the product and services offered by the business
  • Ensure customer inquiries are handled effectively and efficiently
  • Achieve and maintain, individual CALL KPI scores assigned by the business daily
  • Identify potential sales opportunities and escalate to respective sales point, in order to convert leads to successful sales

Person Profile:

  • Good results at G.C.E. (advanced Level & Ordinary Level) Examination
  • Able to converse fluently in Sinhala, English and Tamil languages
  • Minimum 01year of experience in a call center with handling IN-bound and Out-bound customer inquiries
  • Sound knowledge of call center system and computer application packages
  • Negotiation skills, adaptability and stress tolerance are essential
  • Age between 18-25 years
  • School leavers are also encouraged to apply.

If you have what we need, please email your updated CV with contact details of two non-related referees, to careers@singersl.com to reach us within 5 days from the date of this advertisement.

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