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Freelance Customer Support Agent

Full time @Enliven Designers (Pvt) Ltd in Customer Service / Public Relations / Call Center
  • Colombo, Sri Lanka, 00100
  • Apply Before : 19th August 2022
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Job Detail

  • Job ID 39586
  • Experience 1 Year
  • Qualifications Degree Bachelor

Job Description

Job Role

  • Supporting the global consumer base through emails and eventually Chabot.
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

The role incorporates career progression for individuals who are passionate about technology with a commitment to customer satisfaction and has a go-getter approach with a strong work ethic.

Requirements:

  • Graduate from a university or equivalent vocational qualification with 1 or more years of experience.

Remote Work | candidate must have their own laptop or personal computer with stable Internet access

  • Ability to work on a weekday shift of 03 days from 7pm – 3am & on a weekend shift (both Saturday & Sunday) from 6.30pm – 2.30am

Weekday shift of 03 days can be either Monday, Wednesday & Friday OR Wednesday, Thursday & Friday

Diligent with the ability to work under pressure and in a working home environment

Applicants should be over 22 years of age

Skills:

  • Exceptionally fluent in written and spoken English
  • Excellent collaborative skills with the ability to work effectively in a team environment
  • Social media exposure would be an added advantage
  • Previous experience in Email/Chat customer support would be an added advantage

An attractive Freelancer Fee awaits the right candidate.

You may forward your CV through Job Hub

Required skills

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