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Hotel Front Desk Agent

Full time @Weligama Bay Marriott Resort & Spa in Hotel / Hospitality / Tourism / Leisure
  • 700 Matara Rd, Weligama, Sri Lanka, 81700 View on Map
  • Apply Before : 30th November 2021
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Job Detail

  • Career Level Officer
  • Experience 2 Years
  • Qualifications Diploma

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experiences with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • A degree in hotel management is a plus

Interested candidates are required to reply back with their CV as soon as possible.
Please note we require only serious candidates.

The Application deadline closed.

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