IT Helpdesk Executive

Full time @Daraz.lk in Human Resources / Recruitment / Training
  • Daraz HQ, Srimath Anagarika Dharmapala Mawatha, Colombo, Sri Lanka, 00700 View on Map
  • Apply Before : 9th September 2021
  • Share:

Job Detail

  • Career Level Executive
  • Experience Fresh
  • Qualifications Diploma

Job Description

Daraz is South Asia’s leading online shopping and selling platform present in Sri Lanka, Bangladesh, Pakistan, Myanmar & Nepal. We currently operate an ecosystem of over 115,000 sellers, serving 5 million plus consumers with more than 20 million listed products. In 2018, Daraz was acquired by Alibaba Group & we are proud to carry
r part of the mission to make it easy to do business anywhere’. We are leveraging Alibaba’s global leadership in technology, online commerce, mobile payment & logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region & fulfil our promise to offer our customers the best selection of trusted products with a high level of convenience. Our Organization is characterized by smart talent with lots of energy & Innovation. We have a culture which is extremely performance oriented, data driven & believe in letting the best people & ideas grow. For further growth, we seek new team members for the post of:

IT Helpdesk Executive


  • General knowledge of computers.
  • Excellent skills in keeping track record.
  • Ability to work and adhere to strict SLA’s when handling helpdesk tickets.
  • Be resourceful and a quick-thinker in order to troubleshoot Latest and critical technical issues as they arise.
  • Ability to deploy, configure, and support operating systems on desktops, laptops and mobile devices.
  • Solid ability to provide excellent end user service and experience.
  • Awareness on how to prioritize tasks, stakeholders and time.


  • Diploma/Higher National Diploma / Bachelors in Computer Science/ Computer Hardware/ Computer Networking/Other qualifications such as CCNA.
  • Minimum one-year experience in a similar capacity.
  • Knowledge of retail E-Commerce ecosystem in Sri Lanka.
  • Good communication skills in English.
  • Ability to work and make decisions under a pressurized environment,
  • Ability to work independently under minimal supervision
  • Willingness to undertake any IT related tasks/projects given outside of the current scope if needed.
  • Willingness to work on a roster/ after office hours or during weekends if needed.
  • Live the Daraz values: Continuously Innovate, Generosity of Spirit,
  • Deliver on our Promise & Make it Personal.

If you feel ready to take up the challenge, please forward your resume along with a recent photograph, cover letter and details of two non-related referees to hiring@daraz.lk with the post applied for mentioned in the subject line.
Daraz is an Equal Opportunity Employer.

The Application deadline closed.

Other jobs you may like