Officer / Junior Executive – Call Centre

Full time @AIA Insurance Lanka Limited in Customer Service / Public Relations / Call Center
  • AIA Tower, 92 Srimath Anagarika Dharmapala Mawatha, Colombo, Sri Lanka, 00700 View on Map
  • Apply Before : 13th September 2021
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Job Detail

  • Career Level Officer
  • Experience 2 Years
  • Qualifications A/L

Job Description


Officer / Junior Executive – Call Centre

AIA Sri Lanka

If you are a dynamic individual with experience and career aspirations to engage in customer service, this is a fabulous opportunity for you. The selected candidates will have to work in our Call Centre and will be responsible for providing differentiated superior service to AIA Customers.

Job Accountabilities

  • Answer inbound calls and provide accurate information to customers
  • Ensure to attend customer call backs/complaints/negative feedbacks/requests within the service standards
  • Promoting standing orders for customers
  • Collect new and update existing contact information in the system after validating with the customer
  • Forward customer requests to relevant departments if and when necessary and follow up until it is completed

Job Specifications

  • A sound educational background with good A/L results
  • Minimum 2 year experience in call center, preferably in Insurance and Banking sector
  • Excellent communication skills in both English and Sinhala languages
  • Ability to speak Tamil would be an added advantage
  • Strong relationship management skills

If you are interested, send your CV to lke_vacancies@aia.com

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