Senior Executive – CRM and Billing Systems Operations

Full time Dialog in IT- Software / DB / QA / Web / Graphics / GIS
  • 131 W A D Ramanayake Mawatha, Colombo 00200, Sri Lanka View on Map
  • Post Date : 18th April 2021
  • Apply Before : 30th April 2021
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Job Detail

  • Career Level Executive
  • Experience Less Than 1 Year
  • Qualifications Degree Bachelor

Job Description

DevOps Engineer – Digital Services

Responsible to ensure systems related complaints/issues are resolved within SLA targets (DFix, Complaint Management Unit (CMU) & CRM Support) and to monitor and manage all systems related operations thereby ensuring smooth business operations

The Job

  • Making sure the applications are smoothly running with minimal downtimes to achieve the defined SLA.
  • Working with NOC teams on identifying and providing solutions for application issues.
  • Attending to application configuration requests sent by BU teams, Development teams and other users on an agreed SLA.
  • Coordinating with L3 and development teams on fixing system issues related to JIRA incidents.
  • Attending to the bulk activation/ Deactivation requests by Business teams within a predefined SLA.
  • Research on new technologies and guide development teams to bring innovative ideas into live.
  • Providing integration, development expertise to all delivery teams to support their CRM deliverables and making sure that they are complying with the defined architecture

Entry Requirements

The Person

  • Bachelor of Science in Engineering/Computer Science/IT or equivalent qualification.
  • 1 year industry exposure in a similar capacity.
  • Strong presentation and communication skills.
The Application deadline closed.

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