Customer Service Officers (Colombo & Kandy)

Customer Service / Public Relations / Call Center

About the Employer

Job Description

JOIN TO BE OUR VOICE

CUSTOMER SERVICE OFFICERS COLOMBO & KANDY

THE JOB

  • Verify information provided by customers who create savings accounts through our digital platform.
  • Carry out audio and video calls with customers as part of the verification process.
  • Verify them in accordance with regulatory standards by performing digital verification searches, documenting and requesting supporting information where applicable.
  • Cross reference and confirm customer documentation, using both internal and external references.
  • Identifying trends and unusual activity and reporting where appropriate.
  • Complete all CDD/ KYC checks in a timely and efficient manner.
  • Provide top quality internal and external customer service to meet "Service from Heart" quality standards.

THE PERSON

  • Successful completion of G.C.E Advanced Level.
  • Excellent communication skills in English (Verbal and written) with an outgoing personality Ability to read and speak in Tamil will be a definite plus.
  • Willingness to work on rosters / shifts.
  • Fair knowledge in financial industry with a flair for Customer Service.
  • Customer centric and excellent relationship management skills.
  • Candidates from Colombo and Kandy are encouraged to apply.

Application Procedure

If you are confident that you meet the above expectations, please forward your CV to dfcareers@dialog.lk with the post applied for as the subject.