Helpdesk Coordinator

IT - Software / DB / QA / Web / Graphics / GIS

About the Employer

Job Description

Unleash Your IT Career With a Stable Establishment.

CBC Tech Solutions Limited is a fully owned subsidiary of Commercial Bank of Ceylon PLC. The Company provides Information and Communication Technology related products, services and solutions to the corporate sector.

A Fully Owned Subsidiary of Commercial Bank of Ceylon PLC

We are looking for self-motivated, team-oriented and ambitious individuals to take the future lead of the company.

HELPDESK COORDINATOR

Job Profile

  • Single Point of Contact assistance for End User Support
  • Provides a first contact resolution wherever possible
  • Clarifies and documents the issues with customers

Applicant's Profile

  • IT diploma from a recognized Institute.
  • GCE A/L with minimum 3 passes.
  • Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience.
  • Follow up with customers to ensure full resolution of issues
  • Effectively manages customer expectation
  • Responds to customer requests and queries
  • Handling Vendor related issues reported
  • Analyze resolutions against service level agreements of vendors
  • Perform other related duties, as assigned.
  • Certification in ITIL 4 Foundation or equal IT Service Management Services.
  • Good communication skills in English
  • Minimum of 1 year work experience in leading organization.
  • Good Knowledge in Microsoft Office (Word, Excel & PowerPoint)
  • Good customer Service skills
  • A strong team player with dedication and the ability to learn fast.
  • Willing to work after office hours including weekends & holidays when required.

Senior Manager HR & Administration,

CBC Tech Solutions Limited,

"Commercial Bank Building", No 285, Galle Road, Colombo 03.

Completed curriculum vitae clearly indicating requested educational qualifications and other pre requisites should be forwarded within 07 days of this advertisement with the position applied in the subject line of the email to hr@cbctechsol.com

hr@cbctechsol.com

www.cbctechsol.com