Customer Service Representative

Customer Service / Public Relations / Call Center

About the Employer

Job Description

Global Payments (NYSE: GPN), a Fortune 500 company, is one of the largest payment processing companies in the world. The company provides world-class electronic transaction processing services that cover face-to-face transactions, e-commerce and mobile payments for merchants in Asia Pacific, Canada, Europe, Russia, Spain, the United Kingdom and the United States.

In Asia Pacific, Global Payments is the largest pan-Asian card payments company, serving merchants in 12 countries and territories across the region including Australia, China, Hong Kong, India, Macau, Malaysia, New Zealand, the Maldives, the Philippines, Singapore, Sri Lanka and Taiwan.

For more information about the company and its services, visit www.globalpaymentsinc.com.

We are looking for dynamic and talented individuals to join our winning team in delivering best-inclass payment processing products and services to our customers. We have the following opening available:

We are looking for talents to join with our Sri Lanka Customer Care Center. opportunity to get your foot in the door and be part of the team in building the merchant experience. We offer competitive pay, medical benefits, and a great environment for career. Our company is continuing to grow and with the strive to maintain a working environment that encourages open communication together with a fun, dynamic and performance driven culture.

Position Title

Customer Service Representative

Our Customer Service Representatives are required to provide effective and timely solution to merchant enquiries on authorization, payment and statement, account maintenance related etc. Management skills and resolve customer complaints, identify and escalate issues to the relevant teams for action. Follow-up on customer calls wherever needed.

As the "voice" for Global Payments, you are responsible in delivering remarkable customer service and first call resolution in order to build merchant satisfaction and loyalty.

If you are a personable and competitive person who is looking for new challenge, Global Payments has just the opportunity for you! You will receive 4 weeks of on-job training to prepare you for your call center duties where ongoing support & feedback to ensure that you are able to remain relaxed and confident on your calls; of which you are equipped to provide the best to merchant experience at all times

Requirements

  • Matriculate graduates or above with minimum 1-2 years experience in customer service and/or call center preferred.
  • School Leavers are also encouraged to apply.
  • Ability to converse in English and Sinhala is essential.
  • Excellent telephone etiquette with mature and pleasant attributes
  • Ability to maintain composure under pressure, patience and enjoy customer service
  • High energy level and self-motivated
  • Team player with strong work ethic
  • Able to perform shift duty depending on work schedule

Interested candidates please forward your resume and indicate current and expected salary to apply at recruit.srilanka@globalpay.com.

Data collected will be treated in strict confidence and used for recruitment purposes only.