Junior Executive - Call Centre
Customer Service / Public Relations / Call Center
About the Employer
- AIA Insurance Lanka Limited
Sri Lanka
Job Description
BELIEVE IN YOUR POTENTIAL
JOIN A COMPANY AS UNIQUE AS YOU ARE
Join AIA Insurance for a lucrative and fulfilling career
Junior Executive – Call Centre
Roles and Responsibilities
- Answer inbound calls and provide accurate information to customers.
- Ensure to attend customer call backs / complaints / negative feedbacks / requests within the service standards.
- Collect new and update existing contact information in the system after validating with the customer.
- Forward customer requests to relevant departments when necessary and follow up until it is completed.
Candidates are required to have
- A sound educational background with good A/L results.
- Minimum 1 year experience in call center, preferably in Insurance.
- Excellent communication skills in both English and Sinhala Languages.
- Strong relationship management skills.
- Hardworking abilities with working ability under pressure.
If you are interested, send your CV to [email protected]
