Receptionist Cum Customer Care Coordinator

Office Admin / Secretary / Receptionist

About the Employer

Job Description

Chartered Institute of Personnel Management (CIPM) Sri Lanka (Inc.), the leader in Human Resource Management, which is fast expanding to meet the current and emerging demands of the HR Profession, requires a self-motivated, results-oriented professional to fill the vacancy of the Receptionist cum Customer Care Coordinator

RECEPTIONIST CUM CUSTOMER CARE COORDINATOR

The suitable candidate should be of pleasant and outgoing personality, energetic, self-motivated, positive minded who is willing to take responsibilities and take initiatives to handle assigned task within specific time limits. He/ she should be adaptable to work in a fast paced and challenging environment.

JOB PROFILE:

  • Managing the telephone switchboard at CIPM
  • Channeling customer inquiries to relevant departments/ staff members
  • Referring customer requests/ complaints to relevant departmental heads/ responsible staff Providing timely and accurate feedback to members/ students and other stakeholders as per their inquiries
  • Fulfilling the needs of internal departments in terms of quick communication and conveying customer requirements
  • Maintaining the reception area in a given proper manner

PERSONAL PROFILE:

  • Impressive record of secondary education. Namely, G. C. E. O/L, G.C.E. A/L, and minimum 2 years' experience in a similar capacity
  • Strong communication skills in English and Sinhala. Being conversant in Tamil would be an advantage
  • Good knowledge of IT
  • An impressive personality with willingness to work effectively and with commitment

Remuneration for the above position is negotiable and will be commensurate with qualifications and experience.

Interested applicants please forward your CV with the relevant contact information of two non-related referees to reach careers@cipmlk.org or to the following address within 7 days. Please indicate the position applied for in the subject line of the e-mail or on the top left hand corner of the envelope.

Chartered Institute of Personnel Management Sri Lanka (Inc.)

HR HOUSE,

No.43, Vijaya Kumaranathunga Mawatha, Colombo 05.

Telephone: 011-2199988

E-mail: careers@cipmlk.org

Web: www.cipmlk.org