Job Description
JOB OPENING
Rooms Division Manager
Front Office • Reports to the Resort Manager
- LEVEL: Management
- FUNCTION: Front Office
- TYPE: Full-Time
- EXPERIENCE: 3–5 Years
ABOUT THE ROLE
We are seeking a dynamic and experienced Rooms Division Manager to lead and oversee our Rooms Division operations. You will be responsible for ensuring exceptional guest experiences, maintaining the highest standards of luxury hospitality, and driving operational excellence across Front Office and Housekeeping. The ideal candidate will be a passionate leader who inspires teams, pays attention to every detail, and creates memorable experiences for our guests.
KEY RESPONSIBILITIES
- Lead and oversee daily Rooms Division operations, ensuring smooth and efficient service delivery.
- Maintain exceptional standards of guest service, room presentation, cleanliness, and overall guest satisfaction.
- Lead, coach, and develop Front Office and Housekeeping teams to achieve operational excellence.
- Ensure seamless coordination between departments to deliver personalized and memorable guest experiences.
- Monitor departmental budgets, expenses, productivity, and overall financial performance.
- Handle guest feedback, concerns, and special requests professionally and efficiently.
- Drive guest satisfaction scores, service improvements, and operational efficiency.
- Ensure compliance with Marriott brand standards, resort policies, and operational procedures.
- Work closely with the Resort Manager and other department heads to achieve the resort's operational and commercial objectives.
WHAT WE'RE LOOKING FOR
- 3–5 years of management experience in Rooms Division, Front Office, or Housekeeping within a luxury hotel or resort.
- Previous experience as Rooms Division Manager, Front Office Manager, or similar leadership role.
- Strong leadership, communication, and people-management skills.
- Excellent problem-solving skills with a guest-focused approach.
- Fluent in English; additional languages are an advantage.
- Maldives or remote island luxury resort experience is preferred.
- Strong organizational and financial management capabilities.
If you are passionate about creating extraordinary moments for guests, we would love to hear from you. Please send your CV and a brief cover letter to careers@thehalcyonmaldives.com.
E: careers@thehalcyonmaldives.com | W: www.halcyonmaldives.com
The Halcyon Private Islands Maldives, Autograph Collection