Job Description
JOB OPENING
Front Office Manager
Front Office • Reports to the Resort Manager
LEVEL Management | FUNCTION Front Office | TYPE Full-Time | EXPERIENCE 3–5 Years
ABOUT THE ROLE
We are seeking a passionate and experienced Front Office Manager to lead our Front Office operations and deliver exceptional guest experiences. You will be responsible for ensuring smooth daily operations, maintaining the highest standards of luxury hospitality, developing a high-performing team, and creating memorable moments for every guest.
KEY RESPONSIBILITIES
- Lead and oversee daily Front Office operations, including guest arrivals, departures, and guest services.
- Ensure exceptional guest experiences and personalized service throughout the guest journey.
- Lead, coach, and develop the Front Office team to maintain luxury service standards.
- Handle guest feedback, special requests, and complaints professionally and efficiently.
- Work closely with Housekeeping, Reservations, Butler Services, and other departments to ensure seamless operations.
- Monitor guest satisfaction, operational performance, and departmental expenses.
- Ensure compliance with Marriott brand standards, resort policies, and operational procedures.
- Support revenue opportunities through upselling and effective room management.
WHAT WE'RE LOOKING FOR
- 3–5 years of Front Office experience, preferably in a luxury hotel or resort.
- Previous experience as Front Office Manager or Assistant Front Office Manager preferred.
- Strong leadership, communication, and problem-solving skills.
- Excellent knowledge of luxury guest service standards and Front Office operations.
- Experience with hotel Property Management Systems (PMS), preferably OPERA.
- Passion for creating memorable guest experiences and developing teams.
- Fluent in English; additional languages are an advantage.
- Maldives or remote island resort experience is preferred.
If you are passionate about creating extraordinary moments for guests, we would love to hear from you. Please send your CV and a brief cover letter to careers@thehalcyonmaldives.com.