Job Description
Become part of a passionate team and play a key role in our legendary squad. As a member of the Planhotel family, you are our greatest asset in delivering exceptional service to our guests. We are participants, not bystanders—working together to create memorable experiences. Begin a journey with us that connects you to new places, people, and possibilities.
GUEST EXPERIENCE COORDINATOR (LOCAL TALENT PREFERRED)
GENERAL RESPONSIBILITIES:
- Provide warm, personalized service and address guests by name.
- Review daily arrivals and prepare welcome amenities and guest arrangements in advance.
- Welcome arriving guests at the seaplane platform, assist with luggage, and ensure all belongings are accounted for.
- Escort guests to their villas and provide an orientation of the resort, including facilities, dining and recreational activities.
- Escort departing guests to the seaplane platform and ensure a smooth departure.
- Respond promptly and professionally to guest inquiries, requests and complaints, ensuring proper follow-up and resolution.
- Regularly engage with guests to monitor satisfaction and proactively address their needs.
- Coordinate with relevant departments to ensure a seamless and personalized guest experience.
SKILL REQUIREMENTS:
- Diploma or degree in Hospitality Management or a related field is preferred.
- 1-2 years of experience in a similar role, preferably in a luxury resort or hotel.
- Excellent written and verbal English communication skills.
- Proactive, with strong problem-solving and guest-service skills.
- Computer literate with good knowledge of Microsoft Office.
Passionate about people, culture, and growth? Join our team!
careers.sandiesbathala@planhotel.com
Please note that only shortlisted candidates will be contacted. The closing date for applications is November 15, 2026.