Job Description
Now Hiring
Executive, IT
Join Cinnamon Hotels & Resorts, Sri Lanka's largest hotel chain, with a portfolio of 17 hotels and resorts in Sri Lanka and the Maldives, including the iconic US$1.4 billion Cinnamon Life at City of Dreams Sri Lanka. As a member of John Keells Holdings PLC, one of Sri Lanka’s largest listed conglomerates, we offer inspiring career opportunities.
Role Overview
As an Executive – IT at Cinnamon Dhonveli Maldives, you will be responsible for overseeing and maintaining the hotel's IT infrastructure, systems, and technology operations to ensure smooth and efficient business operations. You will provide technical support to colleagues, manage hardware and software systems, troubleshoot IT-related issues, maintain network security, and ensure the reliability and availability of IT systems. You will also support the implementation of new technologies, coordinate with external service providers, and ensure compliance with company IT policies and standards while contributing to the overall operational efficiency and technological advancement of the resort.
Your responsibilities will include:
- Manage and maintain the resort’s IT infrastructure, systems, networks, and hardware to ensure smooth daily operations.
- Provide technical support and troubleshooting assistance to all departments, ensuring timely resolution of IT-related issues.
- Monitor and maintain network connectivity, servers, software applications, and other business-critical systems.
- Ensure data security, system backups, cybersecurity compliance, and adherence to company IT policies.
- Coordinate with external IT service providers and vendors for technical support, maintenance, and system upgrades.
- Maintain IT equipment inventory, software licenses, and ensure proper utilization of IT resources.
- Support the implementation of new technologies and system improvements to enhance operational efficiency.
- Conduct preventive maintenance, maintain IT documentation, and provide necessary technical guidance to colleagues.
Qualifications & Experience
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of relevant IT experience, preferably within the hospitality industry.
- Good knowledge of computer hardware, software, networking, servers, and IT infrastructure.
- Familiarity with hotel management systems, POS systems, and related hospitality applications will be advantageous.
- Knowledge of network security, data backup, troubleshooting, and IT maintenance.
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