Job Description
Noku Maldives by Vignette Collection is seeking a warm, energetic, and guest-focused Island Host (Russian Speaker) to join our Front Office team. This role is key to creating memorable guest journeys by delivering personalized service, seamless arrivals and departures, and acting as the main point of contact for our Russian-speaking guests throughout their stay.
Key Responsibilities
- Welcome guests on arrival and departure, ensuring a smooth and memorable check-in and check-out experience.
- Communicate confidently with Russian-speaking guests, assisting with reservations, excursions, and special requests.
- Escort guests to villas and provide full room orientation and resort introduction.
- Act as a personal host, maintaining guest profiles, preferences, and feedback in Opera PMS.
- Handle guest inquiries, complaints, and requests professionally with discretion and care.
- Coordinate buggy movements, luggage assistance, and transportation arrangements.
- Prepare arrival and departure letters and manage cash handling responsibilities when required.
- Represent the Front Office team with professionalism, positive attitude, and strong teamwork.
Requirements
- 1-2 years of experience in Front Office, Guest Services, or a related role.
- Fluency in Russian is mandatory; good command of English required.
- Excellent communication and interpersonal skills with a strong guest-service mindset.
- Ability to work in a fast-paced environment and multitask effectively.
- Ability to drive a buggy and play Boduberu (traditional Maldivian drum) is an advantage.
- Basic computer skills, including Microsoft Office and PMS systems.
- Flexible to work shifts, weekends, and public holidays.
- Experience in the Maldives resort industry is an added advantage.
Application Details
Only shortlisted candidates will be contacted.
Interested applicants are invited to submit their CV and certificates to: noku.hr@ihg.com