Job Description
Customer Support Trainee
Job Requirements:
- Strong communication skills in English and Sinhala/Tamil, both verbal and written.
- Possessing a minimum experience of 3 months in a similar role would be an added advantage.
- Friendly, patient, and customer-oriented attitude.
- Attention to detail and commitment to providing good service.
Job Duties:
- Assist clients by answering general inquiries through phone, email, and other communication channels.
- Support senior team members in coordinating client tasks and follow-ups.
- Provide clear and basic guidance to clients on service processes.
- Follow up on client tasks and ensure they are on track.
- Maintain accurate client records and ensure timely updates.
- Address walk-in clients by providing initial assistance and directing them appropriately.
- Help with routine administrative tasks related to customer support.
Email your CV to us on people@simplebooks.com
Simplebooks (Private) Limited, 2nd Floor, No. 345, Galle Road, Colombo 03
www.simplebooks.com | +94 11 257 5503