Job Description
Vickramarachi Opticians & Hearing Care
EST. 1976
WE ARE HIRING!
Junior Executive - Call Center
Responsibilities:
- Answer incoming calls and address customer inquiries professionally and kindly.
- Provide information on products and services, including scheduling appointments.
- Resolve customer issues or escalate when necessary.
- Maintain accurate records of customer interactions.
- Ensure a positive and helpful customer experience.
Requirements:
- Excellent communication skills English and Sinhala (verbal and written).
- Ability to handle multiple tasks in a fast-paced environment.
- Problem-solving skills and attention to detail.
- Previous customer service experience is a plus.
Preferred Skills:
- Basic knowledge of customer service software.
- Ability to work in a team environment.
Enjoy attractive pay, benefits, and career growth opportunities! Please send your CV and two non-related referees to careers@jmw.lk within 10 days.