Job Description
VACANCY
Associate – Customer Care
HUNGRY TO SUCCEED IN A GREAT PLACE TO WORK?
We are on the lookout for the best of the best, the one's that can help us in our journey to success. So, if you have what it takes to be part of a fast-paced environment and a dynamic team send us your CV to careers@softlogiclife.lk. Please mention the position along with the preferred location in the email subject line.
JOB PROFILE
- Greet and assist customers in a professional and friendly manner
- Handle customer inquiries related to insurance policies, payments, claims, and policy changes
- Process premium payments and issue receipts accurately
- Resolve customer complaints and escalate complex issues when required
- Maintain customer confidentiality and follow company policies and procedures
- Process customer requests accurately and efficiently
- Meet customer service targets while ensuring high customer satisfaction
ELIGIBILITY CRITERIA
- Successfully completed G.C.E. Advanced Level
- Excellent and polite communication skills in English and Sinhala
- Ability to speak Tamil will be an added advantage
- Good knowledge of MS Office (Word and Excel)
Softlogic Life is the only company to be listed under Forbes Asia's 200 best companies under $1Bn in 2019 and the youngest brand in history to have won Brand of the Year twice in a row at the EFFIE Awards (2019 & 2021).