Job Description
CLIENT SERVICE AMBASSADOR – PINNACLE CENTRE
You should ideally:
- be academically qualified with GCE O/L credit passes in English and Mathematics (first sitting) and three passes at GCE A/Ls
- be customer-focused with strong communication and interpersonal skills
- possess knowledge of the Bank’s products, services, core banking systems, and banking regulations
- possess a good understanding of customer service principles, English, and Mathematics
- have strong time management, public relations, and information-processing skills
- have the ability to work efficiently and accurately in a fast-paced environment
You will be mainly responsible for:
- welcoming and assisting customers at the Pinnacle Centre by addressing inquiries and providing information on the Bank’s products and services
- delivering an exceptional customer experience through professional, friendly, and service-oriented engagement
- collaborating with Relationship Managers and relevant stakeholders to ensure a seamless and personalized service experience for Pinnacle Centre customers
- representing the Pinnacle Centre as its ambassador by ensuring a smooth customer journey, including effective handover to Relationship Managers
- promoting and cross-selling digital banking products and services to customers
- supporting operational activities by handling teller functions, managing petty cash, and assisting staff when required
- maintaining client profiling records, registers, and the Pinnacle Centre premises to ensure accuracy, efficiency, and a professional environment
How to apply
We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique. Any form of canvassing is discouraged. Correspondence will only be considered with the short-listed candidates. Please apply via e-mail by sending an updated CV or a DFCC Bank application form which could be downloaded from our website to recruit@dfccbank.com with the post applied for in the subject by 22nd September 2026.
Chief Human Resources Officer, DFCC Bank PLC, 73/5, Galle Road, Colombo 03
Telephone: 0112 350000 • www.dfcc.lk