Job Description
The Job
- Assure exceptional customer experience across all Contact Centre channels
- Collaborate with cross-functional teams to implement customer-centric initiatives
- Ensure service levels are met and being fully responsible for the service level during working hours
- Ensure Call Centre achieves service levels and maintains the lower abandoned rate daily/monthly basis
- Assist the team by answering calls during Weekend / Peak Hours as and when required to manage the set SLAs
- Ensure there are no Staff Service quality related complaints and Overall Complaints to be solved within established time lines
The Person
- Completion up to Advanced Level or Completion of Diploma
- Possess minimum 02 years of experience in banking or any related field
- Possess similar experience in Sales and Marketing is added advantage
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Good customer service and negotiation skills
This position is at Banking Associate/Senior Banking Associate/Junior Executive Level
Please login to https://www.ndbbank.com/careers to apply on or before 23rd September 2026
We will correspond only with the shortlisted applicants
We are an equal opportunity Employer