Job Description
SENIOR BANKING ASSISTANT – GENERAL OPERATIONS
CARD CENTRE
You should ideally:
- possess minimum of 4 years of experience in the relevant field
- possess partial banking qualifications, which will be considered an advantage
- have strong knowledge of Microsoft Office applications and relevant systems
- demonstrate creativity, problem-solving ability, and attention to detail
- be capable of managing processes, projects, multiple priorities, and meeting deadlines under pressure
- have strong people management, relationship-building, customer service, communication, and decision-making skills
You will be mainly responsible for:
- monitoring credit card maintenance-related operational activities
- carrying out all card operational activities within agreed SLAs and required quality standards
- managing and developing card-related information and supporting other bank initiatives
- managing card-related financial entries efficiently and effectively
- ensuring compliance with audit requirements, regulatory standards, and operational risk controls
We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique. Any form of canvassing is discouraged. Correspondence will only be with the short-listed candidates. Please apply via e-mail by sending an updated CV or a DFCC Bank application form which could be downloaded from our website to recruit@dfccbank.com with the post applied for in the subject by 15th October 2026.
Chief Human Resources Officer
DFCC Bank PLC 73/5, Galle Road, Colombo 03
Contact: 0112 350000 • www.dfcc.lk