Job Description

VACANCY

Associate – Customer Care

HUNGRY TO SUCCEED IN A GREAT PLACE TO WORK?

We are on the lookout for the best of the best, the one's that can help us in our journey to success. So, if you have what it takes to be part of a fast-paced environment and a dynamic team send us your CV to careers@softlogiclife.lk. Please mention the position along with the preferred location in the email subject line.

JOB PROFILE

• Greet and assist customers in a professional and friendly manner
• Handle customer inquiries related to insurance policies, payments, claims, and policy changes
• Process premium payments and issue receipts accurately
• Resolve customer complaints and escalate complex issues when required
• Maintain customer confidentiality and follow company policies and procedures
• Process customer requests accurately and efficiently
• Meet customer service targets while ensuring high customer satisfaction

ELIGIBILITY CRITERIA

• Successfully completed G.C.E. Advanced Level
• Excellent and polite communication skills in English and Sinhala
• Ability to speak Tamil will be an added advantage
• Good knowledge of MS Office (Word and Excel)

Softlogic Life is the only company to be listed under Forbes Asia's 200 best companies under $1B in 2019 and the youngest brand in history to have won Brand of the Year twice in a row at the EFFIE Awards (2019 & 2021).

By submitting your resume, you confirm and consent to have read, understood, and accepted the Privacy Notice of Softlogic Life at https://softlogiclife.lk/privacy-notice/ and acknowledge that Softlogic Life Insurance PLC shall process all the information you provide in your resume including personal data to evaluate your candidacy for employment and to assess potential opportunities. In verification of your personal data we shall also refer or carry out searches as necessary through social media profiles. We will retain your resume for 365 days unless you expressly request deletion or exercise of any of your rights as a data subject.

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