Job Description
Join Our Dynamic Team
Junior Executive – Call Center
Customer Service & Telemarketing Division
Job Role
- Manage and supervise the outbound calling team to achieve daily and monthly targets.
- Monitor team performance and ensure all KPIs and performance targets are met.
- Coach, mentor, and motivate team members to deliver exceptional customer service.
- Handle customer escalations and resolve complex customer inquiries.
- Maintain accurate records, reports, and all required documentation.
- Prepare operational reports and coordinate with internal stakeholders.
- Ensure compliance with company policies and service standards.
Job Pre-requisites
- Minimum 03 years' experience in a Call Center or Customer Service environment.
- Previous Team Leader or Supervisory experience will be an added advantage.
- Excellent communication and interpersonal skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Ability to work under pressure in a fast-paced environment.
- Target-oriented, responsible, and self-motivated.
Send your CV including contact details of two non-related referees to careers@hnbgeneral.com within 14 days of this advertisement.
HNB General Insurance is licensed by Insurance Regulatory Commission of Sri Lanka (IRCSI).