John Keells Group is an equal opportunity employer and we invite applications from all suitably qualified individuals, to join our team.

Process and verify customer orders, ensuring accuracy of customer, product, pricing, and billing information.
Coordinate customer onboarding and account setup activities.
Maintain operational trackers, customer records, and process documentation.
Manage service activation requests and communicate status updates to relevant stakeholders.
Prepare monthly billing documentation and support billing reconciliation activities.
Coordinate with internal teams, customers, and service providers to ensure smooth service delivery.
Raise, monitor, and follow up on support requests and escalations until resolution.
Ensure all activities are completed within agreed service levels and operational guidelines.
Prepare operational reports and support process improvement initiatives.
Maintain accuracy and compliance with established processes and controls.

Minimum 1-3 years of experience in Order Management, Business Operations, Customer Operations, Billing Operations, Service Delivery, Sales Operations, or a similar role.
Degree or professional qualification in Business Management, Business Administration, Commerce, Accounting, Information Technology, Information Systems, or a related field.
Strong proficiency in Microsoft Excel and Microsoft Office applications.
Excellent communication and stakeholder management skills.
Strong attention to detail and ability to work with a high degree of accuracy.
Good analytical, problem-solving, and organizational skills.
Ability to manage multiple tasks and work effectively within deadlines.

An opportunity to work in a dynamic, friendly, exciting, and fun-filled environment.
An entry into the John Keells Group, Sri Lanka's largest listed conglomerate.
Continuous Training in accounting, soft skills, best practices.
Fulfill training requirements of ACCA, CIMA, CMA and CA Sri Lanka.