Job Description
FRONT DESK COORDINATOR - RECOVERIES
The job holder is responsible for serving NDB internal and external customers over the telephone and in person at NDB Recoveries. The role involves ensuring that customers are attended to professionally and courteously, and are directed or connected to the appropriate staff members and departments in a timely manner. The incumbent is required to adhere to established SOPs and service standards at all times, contributing towards a positive customer experience and enhanced customer satisfaction. As a frontline representative of NDB Recoveries, the job holder is also expected to maintain high standards of professionalism and quality customer service in all interactions.
THE JOB
- Ensure the smooth and professional operation of the front desk by providing courteous assistance to visitors and stakeholders, maintaining accurate visitor records, enforcing access controls, and adhering to established security protocols
- Handling incoming calls, emails, and inquiries efficiently, ensuring accurate message delivery and timely responses
- Maintaining accurate records and logs, including visitor registers courier and documentation
- Displaying strong communication and interpersonal skills and maintaining a professional approach
- Actively supporting organisational protocols and compliance requirements related to front office operations
- Provide assistance and guidance to external customers visiting the Bank while maintaining excellent customer service standards and supporting other departments as required
THE PERSON
- Should be below 24 years of age and possess 02 passes at the G C E (A/L) in one sitting
- Ability to deal effectively and professionally in a rapidly changing and fast paced environment
- Be a committed team player in achieving common business goals
- Should be courteous, patient, and solutions-focused with customers
- Possess excellent listening and problem-solving skills
- Possess good communication skills
Please login to https://www.ndbbank.com/careers to apply on or before 10th November 2026.
We will correspond only with the shortlisted applicants. We are an equal opportunity Employer.