Job Description
Vacancy for the position of
Assistant Regional Service Manager (Service Centre - Kandy)
Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives.
We are looking for a dynamic, result-oriented, and customer-focused professional to join our Service Operations team as Assistant Regional Service Manager. This role is responsible for overseeing the smooth operation of Kandy Service Center, providing leadership on service-related matters, and collaborating with Service Franchise Agents and Shops to ensure the delivery of high-quality and professional after-sales services and repairs.
Job Profile
- Ensure timely and effective resolution of customer service requirements while maintaining Singer service standards and customer satisfaction.
- Ensure high-quality repairs are carried out to minimize repeat repairs and provide product-related feedback to reduce warranty costs.
- Recruit, mentor, train, and develop staff and Service Franchise Agents to maintain high standards of customer service.
- Ensure the timely and accurate settlement of Service Franchise Agent bills and resolve staff and agent grievances through regular engagement.
- Manage resources, assets, budgets, and operational activities to achieve service targets and improve operating income.
- Identify process gaps, implement industry best practices, and introduce suitable technologies to improve productivity and service efficiency.
Personal Profile
- Degree/ Higher National Diploma in Engineering or Management or equivalent qualification.
- Minimum of two years’ experience in a similar role within the customer service field.
- Strong communication skills in Sinhala and English. Proficiency in Tamil will be an added advantage.
- Professional knowledge of electronics, electrical products, and related service operations.
- Good knowledge of MS Office applications, including Advanced Excel.
- Strong strategic thinking, customer service, leadership, teamwork, accountability, problem-solving, and decision-making skills.
No - 112, Havelock Road, Colombo 05 | careers@singersl.com