Job Description
Vacancy for the position of Customer Service Assistant - Regional Service Center Anuradhapura
Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives in Sri Lanka.
Job holder will be responsible for managing daily customer inquiries and service requests, delivering timely and effective solutions to customer issues, maintaining strong customer relationships to ensure satisfaction, and supporting internal teams with customer-related updates and feedback.
Personal Profile
- Passed GCE (A/L) and GCE (O/L) Examinations.
- Diploma in Business Management, Human Resources Management, or an equivalent qualification in a relevant field.
- A minimum of 2-3 years experience handling similar tasks.
- Knowledge on ERP will be an added advantage.
- Effective written communication skills and comprehension.
- Strong skills in MS Office packages, especially Excel and Word.
- Passionate about customer service.
- Aged below 35 years.
Job Profile
- Coordinate with technicians and relevant departments to ensure timely resolution of customer service requests and complaints.
- Maintain accurate records of customer inquiries, complaints, service transactions, quotations, invoices, and collections.
- Follow up on pending service cases and outstanding payments to ensure timely closure and collection.
- Ensure accurate handling, recording, and reconciliation of cash transactions in accordance with company procedures.
- Identify recurring customer issues and provide feedback to the relevant teams to improve service quality and customer satisfaction.
- Maintain a clean and organized workspace following 5S standards.
No - 112, Havelock Road, Colombo 05.
careers@singersl.com