Job Description
Job Duties & Responsibilities
- Provide first-level technical support to users for hardware, software, network, and system-related issues.
- Respond to and manage IT support requests through the organization’s ticketing system, ensuring timely updates and resolution.
- Diagnose and troubleshoot desktop computers, laptops, printers, scanners, mobile devices, and other IT peripherals.
- Perform hardware installations, replacements, upgrades, preventive maintenance, and basic repairs.
- Troubleshoot LAN, Wi-Fi, VPN, internet connectivity, and basic network-related issues and escalate complex network problems to the Network/Infrastructure Team.
- Carry out onsite technical support at branches, customer locations, and remote offices when required.
- Perform rack-and-stack activities, device installation, cable connections, labeling, and basic infrastructure support.
- Perform any other IT support-related duties assigned by the Team Lead or IT Management.
Knowledge, Skills & Experience
- Diploma or professional qualification in Information Technology, Computer Science, Networking, or a related field.
- Basic understanding of cybersecurity, antivirus/endpoint protection, user access control, and IT security best practices.
- Good communication, interpersonal, and customer-service skills.
- Ability to work outside normal business hours, weekends, or on-call when required for critical incidents and scheduled maintenance.
- Ability to provide remote and onsite technical support to users across multiple locations.
- Willingness to travel to branch offices, customer locations, and remote sites when required.
A valid driving license is mandatory for the position. Candidates who own a motorcycle will be considered an added advantage. Willingness to travel island-wide when required, including Jaffna and Badulla areas.
Apply: Careers@apts.lk • Contact Us: 0112 375 656 • Website: apts.lk