Job Description
FRONT OFFICE EXECUTIVE
We are looking for a friendly, proactive and service-oriented Front Office Executive to join our team. The ideal candidate will be passionate about hospitality, enjoy guest interaction, and be committed to delivering a warm and seamless guest experience at our beachfront property.
RESPONSIBILITIES
- Welcome and assist guests with a warm and professional attitude.
- Handle check-in and check-out procedures smoothly and efficiently.
- Manage reservations, amendments, cancellations, and guest inquiries.
- Monitor room availability, rates, and booking details.
- Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
- Maintain accurate guest and reservation information in the PMS (e.g., Opera Cloud).
- Assist with daily front office operations, including handling VIP guests and special requests.
- Support efforts to maximize occupancy and revenue.
- Ensure compliance with company SOPs while maintaining high standards of guest service.
REQUIREMENTS
- 1-3 years of experience in Front Office and/or Reservations, preferably within the hospitality industry.
- Good knowledge of Front Office and Reservations operations.
- Experience with Opera Cloud PMS or a similar hotel management system.
- Good command of written and spoken English.
- Strong communication, organizational, and problem-solving skills.
- Ability to work shifts, weekends, and public holidays.
- A positive attitude and a strong commitment to excellent guest service.
- Knowledge of channel manager and OTA platforms, including agent connectivity, rate loading, and managing rates and availability across booking engines (an added advantage).
RESIDENCE ON-SITE REQUIRED
The selected candidate will be required to stay at the property (board and lodging provided) and work at the resort.
Accommodation & Meals Provided
APPLY NOW
Website: www.srisharavibeachvillas.com
Email: general.manager@srisharavibeachvillas.com
Email: ravini@srisharavibeachvillas.com