Job Description

Hiring Alert

Front Office Associate

Uga is a distinguished luxury boutique hotel chain, offering an exquisite collection of properties across Sri Lanka. Our portfolio includes Uga Ulagala in Anuradhapura, Jungle Beach in Trincomalee, The Bay in Pasikuda, Uga Chena Huts in Yala and Uga Ghiri in Ella. Additionally, our luxury villas including Uga Hallowella in Hatton, Uga Prava in Tangalle and Uga Riva in Negombo offer unparalleled exclusivity and indulgence. At Uga, we blend the natural beauty of Sri Lanka with the finest hospitality.

At Uga Resorts, it is the stories, people, wildlife and landscapes that give each destination its character, and this sense of place runs through everything we do. Across our collection, each property is rooted in its surroundings, from the ancient kingdoms and untamed wilderness of the cultural triangle to quiet shores and mist-covered mountains, offering our teams the chance to work in places that are as inspiring as the experiences they help create.

Uga Resorts is seeking a Front Office Associate to join our Front Office Team, to support the daily front office operations at Uga Ghiri – Ella. We are looking for a dedicated hospitality professional who is committed to service excellence, delivers exceptional guest service, and supports smooth front office operations.

By championing our service excellence strategy, as a Front Office Associate, you will provide personalized guest service, support daily front office operations, and contribute to creating memorable guest experiences. We are looking for a professional who understands that behind every stunning property and breathtaking guest experience lies outstanding service delivery, exceptional guest care, and an unwavering commitment to hospitality excellence.

The Ideal Profile We Are Looking For:

• A Proven Track Record: Minimum 1-2 years of proven experience in front office operations or a similar role, preferably within a luxury resort or boutique hotel environment.
• Guest Experience & Service Excellence: A strong commitment to guest satisfaction, service excellence, and personalized hospitality. The ability to assist guest check-in and check-out, reservations, room allocation, billing, and guest service standards.
• Teamwork & Coordination: A cooperative team player with the ability to work closely with Front Office and other departments to ensure smooth operations, effective communication, and seamless guest experience.
• Communication Skills: Excellent verbal and written communication skills with a friendly, confident, and professional approach. The ability to communicate effectively with guests from diverse backgrounds and coordinate with internal teams is essential.
• Professional Qualifications: A Diploma or Professional Qualification in Hotel Management or a related field.

At Uga Resorts, you will empower a world class team, drive operational excellence, and help curate unparalleled guest journeys that resonate long after departure.

As an ambassador of Uga Resorts, you will help create Indelible Imprints by delivering thoughtful, heartfelt, forward-thinking culture that upholds and builds upon this living legacy. Apply now to begin your journey with Uga Resorts by sending your resume to careers-gr@ugaresorts.com. Please mention "Front Office Associate" in the subject line of the email.

If you are among the initial shortlisted candidates, you will receive a request from our Talent Acquisition Team to schedule an initial Introductory call. With a name that’s synonymous with luxury hospitality, we are proud to welcome you to explore a career with Uga Resorts.

Our Website: www.ugaresorts.com

Uga

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