Job Description
WE'RE HIRING!
CALL CENTER SUPERVISOR
Lead the team. Elevate the experience.
Make every call count.
KEY RESPONSIBILITIES
- Supervise and monitor the daily performance of call center agents.
- Ensure high-quality customer service and proper call handling.
- Handle escalated customer complaints and inquiries.
- Coach, guide, and motivate team members to achieve targets.
- Monitor team performance and prepare performance reports.
- Ensure compliance with company policies and procedures.
WHAT WE'RE LOOKING FOR
- Minimum 4–5 years’ experience in a call center or customer service role.
- Previous supervisory/team leader experience is an added advantage.
- Excellent communication and interpersonal skills.
- Strong leadership and problem-solving abilities.
- Ability to work under pressure and achieve targets.
- Customer-focused with good complaint-handling skills.
- Male Candidates are preferred.
APPLY NOW!
Apply via email: hr360bydrcherry@gmail.com