Job Description
WE ARE HIRING...
EXECUTIVE - MARKETING & CUSTOMER RELATIONS
LOCATION - COLOMBO 08
At Silvermill, we are driven by integrity, innovation & partnership. With more than 100 years of expertise in manufacturing & exporting value added coconut products, we strive to be Sri Lanka's most admired Agribusiness Group. Providing customized solutions to global brands in over 50 countries across the world, we are trusted partners in the four sectors we operate from; Food Solutions, Beverages & Liquids, Power & Energy to Industrial Solutions. Whilst investing in talent, technology and quality, we also believe in continuously improving and moving forward in our sustainability journey to create a positive impact in all that we do.
Candidate Profile
- 2–4 years of experience in Customer Relations, Export Coordination, Order Management, or a similar role. Previous experience in dealing with international customers/buyers will be an advantage.
- Degree, Diploma, or equivalent qualification in Export Management, International Trade, Business Administration, Marketing, or a related field.
- Familiarity with IFS/ERP systems and order tracking will be an advantage.
- Good understanding of export processes and documentation.
- Strong written and verbal communication skills, with the ability to communicate professionally with overseas customers.
- A proactive, organized, and responsible individual with strong follow-up skills, attention to detail, and the ability to take ownership of customer requirements until completion.
Key Responsibilities
- Maintain regular and proactive communication with international buyers, keeping them updated on order status, production progress, and shipment readiness.
- Coordinate the end-to-end order follow-up process, from order confirmation through production completion and loading.
- Liaise with Production, QA, Finance, Shipping, and other relevant teams to ensure customer requirements and agreed timelines are met.
- Handle customer inquiries, order confirmations, quotations, updates, and related customer administration and documentation.
- Coordinate the timely release of required documents, including Certificates of Analysis (COA), according to customer requirements.
- Maintain accurate and up-to-date order status records; follow up proactively on pending matters, and escalate genuine issues when required.
Send Your CV, careers@silvermillgroup.com (Please mention the job title in the subject line of the email)
Loluwagoda, Mirigama | Colombo 08
+94 11 738 9376