Job Description
ASSISTANT MANAGER - QUALITY ASSURANCE
Join our team to lead quality assurance and food safety standards while driving continuous improvement across our operations.
What You’ll Do
- Lead and monitor Quality Assurance activities across the dried fruit supply chain, from supplier approval and raw material sourcing to finished product dispatch.
- Ensure compliance with applicable food safety, quality, customer, retailer, and regulatory requirements.
- Drive and maintain international quality and ethical certifications such as BRCGS, SEDEX, KOSHER, ORGANIC and other relevant standards.
- Develop, implement, and continuously improve QA procedures, SOPs, specifications, quality standards, and food safety systems.
- Conduct regular quality audits and inspections at supplier factories involved in dried fruit processing and ensure agreed quality standards are consistently maintained.
- Identify quality gaps at supplier facilities and coordinate corrective and preventive actions (CAPA) to address non-conformities.
- Monitor the quality of raw materials, production processes, packaging, storage, and finished products.
- Ensure effective implementation and monitoring of GMP, HACCP, food safety, hygiene, traceability, and quality control systems.
- Manage customer quality complaints and ensure complaints are acknowledged/responded to within 24 hours, with appropriate investigation and corrective action.
- Analyse recurring quality defects and trends, identify root causes, and implement preventive measures to minimize recurrence.
- Work closely with Production, Procurement, R&D, and suppliers to continuously improve product quality and reduce defects, returns, and customer claims.
- Support and coordinate customer, certification, regulatory, and third-party audits and ensure timely closure of audit findings.
- Maintain accurate QA documentation, records, specifications, inspection reports, audit reports, and traceability records.
- Monitor supplier performance and establish quality improvement plans where required.
- Lead, coach, and develop the QA/OE team while promoting a strong quality and food safety culture.
- Contribute to continuous improvement initiatives aimed at enhancing product quality, customer satisfaction, and operational efficiency.
Who We’re Looking For
- Bachelor’s degree in Food Science, Food Technology, Food Engineering, Microbiology, Chemistry or a related field.
- 3–5 years of relevant experience in Quality Assurance/Quality Control within the food manufacturing or food processing industry.
- Experience in dried fruits, fruits/vegetables, coconut products, or similar food categories will be an added advantage.
- Strong knowledge of BRCGS, HACCP, GMP, ISO 22000/FSSC 22000, food safety, and quality management systems.
- Experience in supplier audits, certification audits, customer complaints, CAPA, root-cause analysis, and quality improvement.
- Knowledge of international food safety and retailer requirements.
- Strong leadership, analytical, problem-solving, communication, and interpersonal skills.
- Willingness to travel to supplier factories when required.
COLLABORATIVE WORK CULTURE • ATTRACTIVE REMUNERATION • GROWTH OPPORTUNITIES • CAREER DEVELOPMENT • INTERNATIONAL EXPOSURE
BUILD YOUR FUTURE WITH TROPikal.
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careers@tropikal.life