Job Description

Manager – HR & Administration

Serendipity Retreats & Leisure (Pvt) Ltd. is a luxury boutique resort and villa service provider specializing in authentic and unique experiences across Sri Lanka. We offer intimate holiday destinations surrounded by breathtaking views, complemented by exceptional culinary experiences, unparalleled comfort and heartfelt hospitality.

The successful candidate will play a key role in ensuring effective people management, employee relations, staff welfare and smooth administrative operations while supporting the management team in achieving business objectives.

Key Responsibilities

• Lead and manage all HR and administrative functions.
• Develop and implement HR policies, procedures and best practices.
• Manage recruitment, onboarding, employee orientation and manpower planning.
• Oversee attendance, leave, payroll coordination and employee records.
• Manage employee relations, grievances, disciplinary matters and performance management.
• Oversee staff welfare, uniforms, meals, accommodation and other employee facilities.
• Ensure compliance with labour laws and statutory requirements.
• Manage general administration, facilities, security, housekeeping and related services.
• Work closely with department heads to address staffing and operational requirements.
• Plan and coordinate employee engagement, training and welfare activities.
• Prepare HR and administrative reports and provide management with appropriate recommendations.
• Promote a positive, professional and service-oriented workplace culture.

Requirements

• Degree in Human Resources Management, Business Administration or a related field.
• 5+ years of progressive HR & Administration experience, preferably in the hospitality industry.
• Strong knowledge of HR practices, labour laws and administrative procedures.
• Proven experience in handling employee relations and disciplinary matters.
• Excellent leadership, communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work under pressure in a fast-paced hospitality environment.
• High level of integrity, professionalism and confidentiality.

An attractive remuneration package commensurate with qualifications and experience, together with excellent career development opportunities within a growing luxury hospitality group.

If you are an experienced HR professional with strong leadership skills, a passion for people and a keen interest in the hospitality industry, we invite you to join Serendipity Retreats & Leisure (Pvt) Ltd. and play a key role in shaping our people's growth, strengthening our workplace culture and supporting the continued growth and success of our hospitality business.

Applications, including the names and addresses of two non-related referees, should be submitted by email or post within 14 days of this advertisement.

Please clearly indicate “Manager – HR & Administration” on the top left-hand corner of the envelope.

Contact

Email: careers@serendipityretreats.com
Website: www.serendipityretreats.com

The Manager – HR & Administration

Serendipity Retreats & Leisure (Pvt) Ltd
No. 12D, Haig Road, Colombo 04.

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