Job Description
We Are Hiring
EXECUTIVE OPERATIONS (DAY SHIFT)
We are looking for a skilled driven Executive - Operations to join our dynamic team. The ideal candidate will act as the primary point of contact for clients while ensuring operational excellence through timely communication, coordination, and performance.
ROLES & RESPONSIBILITIES
- Act as the first point of contact for clients, providing excellent service and follow-up until resolution.
- Coordinate effectively between internal departments to support issue resolution and operational flow.
- Meet daily, weekly, and monthly volume and quality goals.
- Reconcile daily batch postings to ensure accuracy and timeliness in payment processing.
- Ensure payments and adjustments are accurately recorded in the Practice Management System.
QUALIFICATIONS & EXPERIENCE
- Between the ages of 19 and 28, with a keen interest in building a career in the BPO/KPO industry.
- Minimum 1 year of experience in the KPO/BPO sector (preferably with a background in Revenue Cycle Management - RCM).
- Proficient in Microsoft Office applications.
- Strong communication, coordination, and problem-solving skills.
- Detail-oriented with a focus on accuracy and timely execution.
- Flexibility to work according to standard US hours and calendar.
APPLY NOW
12, Alfred House Gardens, Colombo 03