Job Description
JUNIOR EXECUTIVE – IT SUPPORT
The Junior Executive – IT Support will provide day-to-day technical and operational support to ensure the smooth functioning of the organization’s IT systems, end-user devices, infrastructure, and related technology services. The role will primarily focus on user support, system monitoring, backup monitoring, patch updates, antivirus/security updates, hardware and software troubleshooting, and routine IT operational activities. The position will work closely with the IT Infrastructure team and other IT staff to ensure systems remain available, updated, secure, and properly maintained.
Job Profile
- Provide day-to-day technical support to users for desktops, laptops, printers, applications, network connectivity, email, and other IT-related issues.
- Monitor daily backup jobs and backup status and immediately escalate backup failures or exceptions.
- Maintain backup monitoring records and support periodic backup restoration testing and related documentation.
- Support operating system, application, and security patch management activities for desktops, laptops, servers, and other assigned systems.
- Monitor and ensure antivirus, endpoint protection, and security agents are installed, operational, and regularly updated.
- Follow up on devices with outdated antivirus definitions and security agents to ensure timely updates.
- Assist with installation, configuration, and maintenance of desktops, laptops, printers, scanners, and other IT equipment.
- Provide troubleshooting of hardware, software, network, email, Microsoft 365, and application-related issues.
- Assist with system maintenance and security management tasks for desktops, laptops, servers, and other IT equipment.
- Assist with monitoring, configuration, and maintenance of IT assets, licensing, and related records.
Candidate Profile
- Diploma or Degree in Information Technology, Computer Science, Networking, Information Systems, Cybersecurity, or a related discipline.
- Preferably 1–3 years of experience in IT Support, System Support, IT Infrastructure, Helpdesk, or a related technical role. Fresh graduates with relevant technical knowledge and practical exposure may also be considered.
- Basic knowledge of Windows operating systems, Microsoft 365, desktop and laptop support, networking, printers, and common business applications.
- Basic understanding of installation, maintenance, and management of desktops, laptops, printers, and scanners; ability to troubleshoot and assist with IT hardware and software maintenance tasks.
- Exposure to IT asset management and security.
- Good communication, organization, and customer service skills.
- Willingness to work on-site and adapt to a flexible schedule; ability to work independently as well as part of a team.
- High level of responsibility, confidentiality, discipline, and attention to detail.
Remuneration and rewards commensurate with qualifications, experience and competencies await those with ambition, motivation and the willingness to perform.
Forward your detailed CV with two non-related referees and a recent photograph within 7 days of this advertisement to careers@pmf.lk with the post applied in the subject field.
Send your CV and portfolio to: careers@pmf.lk
No 361, 361/1, R. A. De Mel Mawatha, Colombo 03
www.pmf.lk | 011 666 333
pmf finance