Job Description
We are looking for a
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Merchant Program Coordinator
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Who We Are
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Gifted is building the world's largest network of reseller gift cards. Our technology enables some of Europe’s most popular brands and retailers to resell gift cards — from small local shops all the way up to global brands. Based in Colombo and Stockholm, our work culture is international and professional, yet informal and conducive to learning and creative thinking.
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About the Role
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The Merchant Project Coordinator sits between our Account Management and Technical teams. This role owns the project management and timeline layer of merchant onboarding — tracking where every merchant stands, flagging what's on track or slipping, and keeping both teams aligned. You'll need working knowledge of both functions to translate between them, and you'll be expected to work independently, driving your own patch forward without day-to-day direction.
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Key Responsibilities
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n- Own project management and timeline tracking for merchant onboarding, from kickoff through go-live.
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n- Proactively follow up on outstanding items and maintain check-in cadences to keep setup on schedule, surfacing delays before they impact go-live.
n- Serve as the coordination point between Account Management and the Technical team, ensuring priorities and context are communicated clearly between the two without either side needing to chase the other.
n- Maintain accurate trackers, checklists, and project documentation (CRM tracker, project plans).
n- Lead or contribute to regular status check-ins with internal stakeholders to communicate progress and surface risks early.
n- Develop sufficient working knowledge of Account Management's priorities and the Technical team's processes to coordinate effectively across both functions.
n- Identify recurring bottlenecks or process gaps in the onboarding timeline and provide structured feedback to Account Management and Tech to support continuous process improvement.
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Requirements
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n- 4-5 years of experience in Project Coordination, Project Management, Account Management, Customer Success, or Implementation-adjacent roles.
n- Very strong organizational skills and attention to detail — comfortable owning trackers, timelines, and follow-ups across many merchants in parallel.
n- Confident, professional communicator, equally comfortable with commercial and technical stakeholders.
n- Able to work independently and take ownership without close oversight.
n- Calm under pressure, with strong problem-solving instincts and a bias toward flagging issues early rather than late.
n- Comfortable working with digital tools (CRM, trackers, project management tools) and picking up new systems quickly.
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Nice to Have
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n- Experience with e-commerce, fintech, SaaS, or gift card/payments platforms.
n- Basic understanding of integrations or APIs (enough to follow technical conversations, not to build).
n- Familiarity with project management tools (e.g., Asana, Monday, Jira) and MS/Google Workspace suite (Excel/Sheets, PowerPoint/Slides).
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Why Join Gifted
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n- Work at the center of merchant success — visible impact on how smoothly merchants launch on the platform.
n- Exposure to international merchants and cross-functional teams (Account Management, Tech, Ops, Sales).
n- Growth path into senior Account Management, Implementation, or Operations roles as the function scales.
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If you think you have got what it takes, take the first step in joining our team by applying through hr@getgifted.com
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Or, know someone who would be a perfect fit? Let them know!