Job Description

Assistant Manager/ Team Lead (Telesales)

MINIMUM QUALIFICATIONS & REQUIREMENTS

• 4+ years of experience related to Telesales / Call Centre / BPO operations, including at least 2 years' experience in a supervisory/lead role.
• Should be able to work on a shift and roster basis.
• A degree or relevant qualification will be an added advantage.
• Ability to work under pressure, prioritise, and handle multiple tasks at any given time.
• Excellent communication skills in English with Sinhala/Tamil.
• Exceptional interpersonal skills and attention to detail.

DUTIES & RESPONSIBILITIES

• Ensuring the team meets the sales/revenue targets and analysing sales/revenue data, and reporting KPIs.
• Handling customer complaints and inquiries & customer relationships.
• Selecting, recruiting, training, and managing contact centre agents.
• Ensuring staff members are achieving desired service levels.
• Ensuring Help Desk operations are taking place timely and smoothly.

WHAT YOU WILL RECEIVE

• Attractive salary package + revenue-based incentives above the market average.
• Staff health insurance and other ikman staff benefits
• A continuous learning experience & excellent career progression opportunities.
• Training and other staff engagement activities.

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