Job Description
Executive – Customer Service (Air Freight)
Join our team and be part of a dynamic Air Freight operation, where you will be responsible for managing Air Import and Export customer service activities, coordinating with airlines and cargo warehouses, and ensuring a smooth and efficient customer experience. We are looking for a proactive and customer-focused individual with strong communication and coordination skills to support our growing Air Freight business.
Key Responsibilities
- Handle Air Import and Export customer service activities.
- Coordinate with airlines, cargo warehouses, agents, consignees and sales teams.
- Manage shipment documentation, tracking, invoices and space confirmations.
- Negotiate competitive rates with airlines for export shipments.
- Maintain strong relationships with airlines, warehouses and customers.
- Support new business development and identify potential customers.
- Prepare operational and performance reports and assist with data analysis.
- Handle relevant Air Freight systems and ensure timely and accurate updates.
- Ensure compliance with company procedures and departmental KPIs.
Skills and Experience Required
- Minimum 1–2 years’ experience in Customer Service, preferably in Air Freight/Logistics.
- Knowledge of Air Import & Export operations.
- Good airline coordination and relationship management skills.
- Strong communication and customer service skills.
- Knowledge of market and competitor activities.