Job Description
OPERATIONS EXECUTIVE
TPCONNECTS – IRIS SRI LANKA
Be the force behind smooth bookings and happy travelers. Join us in delivering outstanding service through world-class technology.
WHAT YOU’LL DO
- Handle bookings, ticketing, amendments & cancellations through the Iris platform
- Assist travel agents with reservation-related queries
- Provide first-level support for users & booking issues
- Support new client/agency onboarding & system guidance
- Coordinate with internal & technical teams for resolution
- Maintain accurate records & ensure timely follow-ups
- Ensure excellent service & fast response to every client
WHAT WE’RE LOOKING FOR
- Diploma/qualification in Travel & Tourism, Airline Ticketing or a related field
- Knowledge of airline reservations & ticketing
- Familiarity with GDS systems & airline processes
- Knowledge of NDC & LCC booking platforms is an advantage
- Good communication & customer service skills
- Good computer literacy & willingness to learn new travel technology platforms
- Previous experience in a travel agency, airline or ticketing environment is an advantage
WHY JOIN US?
- Work with innovative travel technology
- Learn, grow & build a fulfilling career
- Be part of a supportive and passionate team
- Make a difference in every traveler’s journey
EXCELLENT SERVICE
Make every traveler experience count
ACCURACY MATTERS
Deliver reliable bookings, every time
TEAMWORK
Collaborate, support and succeed together
TECH-SAVVY
Work with advanced travel systems
READY TO TAKE OFF?
Send your CV to careers@acorn.lk
Let’s connect the world of travel. Your journey starts here.