LOCATION: COLOMBO / ISLANDWIDE | EMPLOYMENT TYPE: FULL TIME

Oversee and manage the daily operations of multiple outlets within the assigned area.
Ensure all outlets maintain the highest standards of customer service, product quality, cleanliness, and operational excellence.
Drive sales growth and achieve business targets across all assigned outlets.
Monitor outlet performance, analyze sales reports, and implement action plans to improve profitability.
Conduct regular outlet visits, operational audits, and performance reviews.
Lead, coach, and develop Outlet Managers and outlet teams to achieve company objectives.
Ensure effective manpower planning, staff productivity, and succession planning across outlets.
Monitor and control food costs, wastage, inventory levels, and overall operational expenses.
Ensure strict compliance with company policies, food safety standards, and health & safety regulations.
Handle customer complaints and operational issues promptly and effectively.
Coordinate with internal departments to ensure smooth business operations.
Support new outlet openings and operational improvement initiatives.

Diploma or Professional Qualification in Business Management, Hospitality Management, or a related field.
Minimum 6 years of experience in the Café, Coffee Shop, F&B, or Hospitality industry.
Hands-on experience in coffee shop operations is mandatory.
Previous experience in managing multiple outlets or handling an operational area will be a significant advantage.
Strong knowledge of café operations, customer service standards, and team management.
Proven ability to lead and motivate large teams to achieve operational and financial targets.
Excellent leadership, communication, and interpersonal skills.
Strong analytical, problem-solving, and decision-making abilities.
Ability to work under pressure in a fast-paced environment.
Proficiency in MS Office and operational reporting.
Possession of a valid driving license and willingness to travel extensively.

Send Your CV To charuka@javalounge.lk