Job Description

CoE Lead – AVP/ Senior Manager II, RCM Operations

• Location: Colombo, Kandy
• Work Arrangement: Hybrid (Min. 3 days per week in office)
• Work Hours: 07:00 PM - 04:00 AM IST
• Department: Operations
• Function: Operations
• Employment Type: Full-time

Lead Operational Excellence. Drive Innovation. Shape the Growth of US Healthcare RCM.

HealthRecon Connect is a technology-enabled healthcare Revenue Cycle Management (RCM) partner to US healthcare providers, with delivery operations spanning Sri Lanka, India and the Philippines.

HRC is seeking an experienced COE Lead / Senior Manager – RCM Operations to lead end-to-end Revenue Cycle Management operations for a growing portfolio of US healthcare clients. This is a growth position supporting business expansion, operational excellence and client portfolio development. The role will drive performance, process optimization, technology adoption, client satisfaction and leadership development while ensuring consistent delivery of quality, compliance and contractual performance standards across assigned operations.

Key Responsibilities

• Lead RCM Operations: Oversee end-to-end RCM delivery for US healthcare clients, ensuring client SLAs, productivity, quality and operational KPIs are achieved.
• Drive Operational Excellence: Standardize processes, monitor performance, resolve operational bottlenecks and implement continuous improvement initiatives.
• Manage Financial Performance: Optimize workforce planning, resource utilization, productivity, operating costs and portfolio profitability.
• Ensure Compliance and Quality: Maintain HIPAA, CMS, payer-specific and applicable regulatory compliance, safeguard PHI and ensure audit readiness.
• Drive Transformation and Automation: Partner with technology and Solutions teams to implement RCM improvements, automation and scalable operational solutions.
• Manage Client Relationships: Lead client governance, performance reviews and escalations while ensuring service delivery aligns with client expectations.
• Develop High-Performing Teams: Build leadership capability, coach teams, strengthen talent pipelines and drive accountability and performance.
• Support Business Growth: Partner with Sales and Client Success teams to strengthen client retention, expand existing portfolios and support new business opportunities.

Key Requirements

• Experience: 12+ years in business/RCM operations, including 8+ years in US healthcare RCM and at least 4 years in a senior managerial role.
• RCM Expertise: Strong end-to-end US healthcare RCM knowledge, including patient access, coding, claims, AR, denials, appeals and payment posting.
• Operational Leadership: Proven experience managing large-scale RCM teams across multiple geographies, including offshore and onshore operations.
• Healthcare Client Exposure: Experience supporting hospitals/health systems, physician practices and laboratories, with knowledge of commercial, Medicare, Medicaid and managed-care payers.
• Compliance and Industry Knowledge: Strong understanding of US healthcare reimbursement, HIPAA, PHI protection and applicable regulatory requirements.
• Business and Performance Management: Demonstrated expertise in operational analytics, financial performance, cost optimization, workforce planning and process improvement.
• Technology and Client Management: Familiarity with EHR/EMR, practice management systems, clearinghouses and automation tools, supported by strong client communication and stakeholder management skills.
• Education and Leadership: Bachelor's degree or relevant professional qualification required. A Master's in Business Management and Lean/Six Sigma, PMP or equivalent certifications are advantageous. Strong people leadership and team development capabilities are essential.
• Occasional flexibility in shift timings will be required to support client/business deliverables (as needed).

Who We Are Looking For

We are looking for a strategic and commercially minded RCM leader who combines deep US healthcare revenue cycle expertise with strong operational and client leadership. The ideal candidate is a proactive problem-solver who develops high-performing teams, drives continuous improvement, and embraces technology-led transformation to support sustainable business growth and client success.

Why HealthRecon Connect

You will join a fast-growing, multi-geography organisation where you will have the opportunity to make a meaningful impact, contribute to our continued growth, and help shape how we work. We operate a hybrid model with a minimum of 3 days a week in our Colombo office, balancing in-person collaboration with flexibility.

Ready to apply?

• Apply via www.healthreconconnect.com/careers/ by selecting the relevant vacancy and clicking Apply Now.
• Applications without a CV will NOT be considered.
• Please review the workweek, shift details, and other job requirements carefully before applying.
• Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

HealthRecon Connect is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive workplace.

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